Managed Helpdesk
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Day-to-day support for your staff by email, phone and remote session. Password resets, Outlook problems, printers, laptops that will not behave — the everyday work that eats a director's afternoon.
Remote IT Support for UK Businesses
Remote helpdesk, cybersecurity and cloud support from Mauritius. Agree the scope and local responsibilities around the way your UK business works.
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IT Smart BoxTechnology · People · Business
A practical remote partnership
Based in Mauritius
A local team extending its remote support work to UK businesses.
Clear communication
Agree your contacts, escalation process and support arrangements at the start.
Scope you understand
Separate remote tasks from the work that needs someone physically onsite.
Find the right fit
What we deliver remotely
6 solutions shown
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Microsoft 365 Management
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Tenant setup and administration, mailbox and licence management, migrations from older mail systems, SharePoint and Teams configuration, and MFA rollout.
Cybersecurity & Sophos MDR
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Managed firewall, endpoint protection and 24/7 managed detection and response. Threats hunted and contained around the clock, including the small hours when ransomware lands.
Backup & Disaster Recovery
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Immutable, offsite backups that ransomware cannot overwrite, tested restores, and a documented recovery plan so an incident is an inconvenience rather than a closure.
Monitoring & Patching
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Servers, endpoints and network monitored continuously, with operating system and application patching handled on a schedule that does not interrupt your working day.
IT Roadmap & Budgeting
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A vendor-independent audit of what you run, costed honestly, with a phased plan — what to fix now, what to budget for next year, and what to leave alone.
What can be handled remotely?
| Task | Remote support | Local arrangements |
|---|---|---|
| Microsoft 365 administration | Accounts, settings and cloud administration | Help with access approvals when needed |
| Software troubleshooting | Diagnosis and support through an agreed remote session | A user may need to assist with the device |
| Network configuration | Where secure management access is available | Cabling, power and physical installation |
| Hardware failure | Help diagnose and coordinate the next step | Repair, replacement or shipping arrangements |
A clear way forward
How remote support gets started
- 01
Map your setup
List your users, locations, devices and the applications they depend on.
- 02
Agree responsibilities
Confirm authorised contacts, remote tasks, escalation and arrangements for onsite work.
- 03
Arrange access
Agree and configure the access needed for the approved support scope.
- 04
Plan the handover
Document how to raise requests, who approves changes and where system information is kept.
Good questions
Working together across locations
How do you connect to our systems?
Remote support can use agreed remote sessions, secure VPN access and cloud administration tools. Access and responsibilities should be agreed before work begins.
What hours would be covered?
Support hours and escalation arrangements need to be agreed for your business. Please tell us the coverage you need when requesting a call.
Who handles a physical hardware fault?
We can assist with remote diagnosis, but physical repairs need a local person or an agreed shipping arrangement. We discuss those responsibilities at the start.
Can we ask for references?
Yes. Our existing track record is with businesses in Mauritius, and this service extends that work to UK businesses. Ask us about relevant Mauritian references.
Find out what your IT would cost offshore
Tell us how many staff you have and what you run today. We will come back with an honest assessment of what we could take on remotely, what would still need someone local, and what it would cost.
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